Refund policy
1. Product Returns
You have 30 days from the date of receipt of your order to return the items to us.
Return conditions:
- Condition : Products must be returned in their original condition to be eligible.
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Required information : Please include the following information in the package:
- First and last name.
- Email address used for the order.
- Order number (indicated in the confirmation email).
No justification is required to make a return.
Return address:
Facile Solution SRL,
129A Rue de Nivelles,
1440 Braine-le-Château,
Belgium
2. Return Fees
For defective or non-compliant products, we cover the delivery costs. For all other reasons, return shipping costs are the responsibility of the customer . We recommend using a tracked delivery service to ensure the safe receipt of your return.
3. Reimbursement
Once your request has been received and validated, we will process the refund within 7 working days .
Refund details:
- The refund covers the full amount paid , including the price of returned products.
- The amount will be credited to the bank card used for your order.
- You will receive an email notification confirming the refund.
4. Exchanges
If you need an exchange for:
- A defective product.
- A garment or a pair of shoes in the wrong size.
We invite you to contact our customer service department . We will arrange a discussion with you as soon as possible.
5. Customer Service
Our team is available to answer any questions or provide assistance:
- By phone : +33 1 89 88 23 69 (cost of a local call), Monday to Friday (from 10am to 12pm or from 1pm to 6pm) .
- By email : contact@worklif.com
We would be delighted to assist you with your application.
