General Terms of Sale

1. Presentation and Scope

These General Terms of Sale (GTS) define the rights and obligations of Facile Solution SRL (hereinafter "the Publisher") and the customer (hereinafter "the Customer") regarding the sale of products offered on the website Worklif.com (hereinafter "the Site").

Publisher contact details:

  • Company name: Facile Solution SRL
  • Registered office: Rue de Praetere 2/4/6, 1000 Brussels, Belgium
  • Phone: +33 1 89 88 23 69 (local call rate), Monday to Friday (10 a.m. to 12 p.m. or 1 p.m. to 6 p.m.)
  • Email: contact@Worklif.com

These GTS are available on the Site and may be modified at any time. Any modification will be communicated to the Customer before an order is validated.

2. Definitions

  • Customer: Any natural person aged at least 18, placing an order on the Site for strictly personal use.
  • Product(s): Items offered for sale on the Site.
  • Order: Purchase of Products made on the Site by the Customer.
  • Withdrawal Form: Document enabling the Customer to exercise their right of withdrawal, attached as Annex 1.
  • Publisher: Facile Solution SRL, operator and publisher of the Site.

3. Product Characteristics

The main characteristics of the Products (description, price, images) are detailed on the Site in their respective pages.

Availability:

  • Products are sold subject to available stock.
  • If unavailable, the Customer will be notified by email and refunded within 30 days.

4. Geographic Area

Orders and deliveries are limited to metropolitan France, Corsica and Monaco. Any order outside this area cannot be fulfilled.

5. Order Process

  1. Adding to Cart

    • The Customer selects desired Products and adds them to their cart.

  2. Identification

    • The Customer must create an account or log in to validate their order.

  3. Order Validation

    • Before finalising the order, the Customer must verify the information entered, accept these GTS, then proceed to payment via a secure platform.

  4. Order Confirmation

    • Written confirmation is sent by email upon order validation.
    • An additional email notifies the dispatch of Products.

6. Prices and Payment

  • Prices: Prices are indicated in euros, all taxes included (ATI).
  • Payment Methods:
    • Payment by bank card (CB, Visa, MasterCard).
    • Other payment methods such as PayPal or American Express are not accepted.
  • Security: Payments are made via a secure third-party platform. The Customer's banking information is never stored by the Publisher.

7. Delivery

  1. Delivery Terms

    • Delivery is deemed completed when the package is handed to the Customer or a designated third party.

  2. Lead Times

    • All orders are dispatched within 48 hours.
    • Estimated delivery time is between 4 and 6 business days from dispatch.
    • If the delay exceeds 30 days, the Customer may cancel the order and obtain a full refund.

  3. Reservations and Claims

    • The Customer must check the condition of the package upon receipt and report any anomaly (open, damaged package) within 3 business days following delivery, by registered letter to the carrier with a copy to the Publisher.

  4. Delivery Fees

    • Delivery fees are specified at checkout.

8. Right of Withdrawal

Clarifications: return shipping costs are borne by the customer. After notifying your withdrawal within the applicable period, you have 14 days to return the product(s) to us. The refund is issued once we have received and checked the returned items. Personalised or made-to-order products are excluded from the right of withdrawal.

In accordance with articles L.221-18 et seq. of the Consumer Code, the Customer has 30 clear days to exercise their right of withdrawal.

Terms:

  • The Customer must notify their decision by completing the withdrawal form (Annex 1) and submitting it by email or postal mail.
  • The Product(s) must be returned to the Publisher within 30 days, in perfect condition.
  • For defective or non-conforming products, we cover shipping costs. For any other reason, return costs are at the customer's expense. We recommend using a tracked delivery service.

Refund:

  • The Publisher refunds the price of the Products, as well as standard delivery charges, within 14 days of receiving the returned Products.

9. Warranties

  1. Legal Warranty of Conformity

    • Valid for 2 years from delivery. The Customer may request repair or replacement of the Product.

  2. Warranty Against Hidden Defects

    • Allows requesting a refund or price reduction in case of a hidden defect.

10. Personal Data

The Customer's personal data is collected and processed in accordance with the Privacy Policy.

11. Claims and Customer Support

The Customer may contact customer service for any question or claim:

  • Email: contact@Worklif.com
  • Phone: +33 1 89 88 23 69 (local call rate), Monday to Friday (10 a.m. to 12 p.m. or 1 p.m. to 6 p.m.)

12. Miscellaneous Provisions

  1. Evidence

    • Electronic communications are binding between the Publisher and the Customer.

  2. Partial Validity

    • If a provision of the GTS is deemed invalid, the others remain applicable.

  3. Headings

    • Article headings are for reference only and do not affect the interpretation of the GTS.

13. Disputes

The GTS are governed by Belgian law. In case of a dispute, the Customer may:

  • Seek amicable mediation.
  • Take the matter to the competent courts.

Annex 1: Withdrawal Form

To be sent by email to contact@Worklif.com or by post to Facile Solution SRL, Rue de Praetere 2/4/6, 1000 Brussels, Belgium.

To the attention of Facile Solution SRL,

I, the undersigned [Name and surname] declare to withdraw from my order No. [Order number], placed on [Date], with email address [Email address used for the order].

Signature: [If paper form].
Date: [Date].